Career

Join NAKED Copenhagen as a Customer Service Representative (Maternity Cover)

• Are you passionate about customer service, e-commerce, and continuous improvement?
• Do you have a drive to make every customer interaction a positive experience?
• Are you a communicator who enjoys turning challenges into solutions?
  
  

Then join our passionate team in Copenhagen in a full-time maternity cover from July/August 2026 to 31st of May 2027 (preferred start up is July 1st, but we remain flexible for the right new colleague 😊).

About NAKED Copenhagen

NAKED Copenhagen is more than a sneaker retailer – we are a community.

Founded in Copenhagen, Denmark, we are committed to delivering exceptional service and making sure every customer feels heard, valued, and taken care of throughout their journey with us. At the same time, we aim to create a space where everyone feels free to express themselves authentically.

About the Customer Service Team

Our Customer Service Team plays a key role in keeping our day-to-day operations running smoothly.
 

The amazing Customer Service team (Sandra, Cecilie, Cecillie and Marthe) is led by our Customer Service Team Lead, Mathilde, and together they support customers with orders, shipping, and general inquiries, while working closely with colleagues across Warehouse, E-commerce, and Retail.

As a Customer Service Representative, you will be the first point of contact for our customers by handling inquiries professionally, efficiently, and with the high standards we’re known for.

Your Role as Customer Service Representative

As part of the team, you will:

• Work closely with your teammates to deliver excellent customer service and ensure all inquiries are handled quickly and professionally.
• Assist customers with orders, returns, and claims.
• Communicate via email, phone, chat, and social media.
• Collaborate with couriers and logistics partners to resolve shipping issues.
• Build strong product knowledge to provide accurate and helpful guidance.
• Support administrative tasks and contribute to ongoing process improvements.
  
  
  

Qualifications we are scouting for…

• A team player who enjoys developing communication skills.
• Proactive, reliable, and punctual mindset.
• Tech-savvy with an interest in improving processes.
• Fluent in written and spoken Danish and English (additional languages are a plus).
• Experience in customer service or e-commerce.
• Problem solver with a detail-oriented and curious mindset.
• Comfortable learning new systems and eager to develop.
• Flexible working weekends, evenings, and events when needed during peak seasons.
  
  
  

Bonus Skills That Will Make You Stand Out

• Experience with Business Central, Shopify, and Gorgias.
• Interest in AI, automation, and building workflows or rules.
• Passion for sneakers, fashion, and keeping up with the latest trends.
  
  
  

What We Offer

• A supportive and collaborative team culture where we help each other succeed and deliver the best possible customer experience.
• A workplace where initiative, ideas, and engagement are highly valued.
• An exciting, fast-paced role in a growing international brand.
  
  
  

Ready to Join Us? Apply Now!

If you’re passionate about customer service and want to be part of a dynamic, customer-focused team, we’d love to hear from you.

Send your CV and cover letter to job@nakedcph.com with the subject line: “Customer Service Rep”.

We’re looking to hire as soon as possible and conduct interviews on a rolling basis, so don’t wait too long to apply.

We look forward to hearing from you,

Mathilde, the CS team & the rest of the NAKED Copenhagen Team

Join NAKED Copenhagen as our new Marketing Manager

Are you an experienced marketer who knows how to turn strategy into impactful campaigns? Do you enjoy building brands, leading teams, and bringing people together to create exceptional work?

Then you might be the Marketing Manager we're looking for at NAKED Copenhagen.

This is more than a marketing role. It's an opportunity to take ownership of our marketing direction, lead a talented team, and help shape the next chapter of one of the world's leading sneaker and fashion destinations.

About the Role

As our new Marketing Manager, you'll lead our Marketing & Creative Team and be responsible for driving our overall marketing strategy across brand, digital, retail, PR, events, community and partnerships.

Working closely with our Creative Lead and cross-functional teams including E-Commerce, Retail, Buying & Merchandising and Finance, you'll ensure our campaigns and brand initiatives are strategically aligned, flawlessly executed, and deliver measurable business impact.

This is a role with significant responsibility and exciting growth potential for the right person.

What You'll Do

• Own and drive the overall marketing strategy across brand, digital, retail, PR, events, community and partnerships.
• Plan and execute integrated campaigns, product launches and brand initiatives from concept to delivery.
• Own the marketing calendar and ensure strong project management, coordination and execution across teams.
• Lead, coach and develop the Marketing team, including performance management, development plans, recruitment and onboarding in collaboration with team People & Culture.
• Ensure consistent brand communication and customer experiences across all online and offline touchpoints in close collaboration with our Creative Lead.
• Own the marketing budget, track performance and turn insights into stronger campaigns and commercial results.
• Collaborate closely with E-Commerce, Buying & Merchandising, Retail and Finance to ensure alignment across the business.
  
  
  

Who You Are

• An experienced marketing professional with a strong strategic and commercial mindset.
• A confident leader who enjoys developing people and creating clarity across teams.
• Comfortable balancing long-term strategy with hands-on execution.
• Experienced in leading integrated marketing campaigns across multiple channels.
• Structured, proactive and skilled at managing multiple stakeholders and priorities.
• Data-driven and motivated by turning insights into better business results.
• Fluent in English, written and spoken.
  
  
  

About the Marketing & Creative Team

You'll join our Marketing & Creative team led by Simon, our Buying & Marketing Director. Together, we shape the NAKED Copenhagen brand across campaigns, storytelling, launches, partnerships, social content, events and retail experiences.

As Marketing Manager, you'll play a central role in leading the Marketing team while working closely with our Creative Lead to ensure every touchpoint reflects our brand and supports our commercial ambitions.

What We Offer

• A key leadership role in one of the world's leading sneaker and fashion retailers.
• The opportunity to shape and elevate the future of NAKED Copenhagen's marketing.
• A fast-moving, ambitious and creative work environment.
• High levels of ownership, responsibility and influence.
• Close collaboration with passionate colleagues across the business.
• Excellent opportunities for personal and professional growth, with the potential to develop into a future Head of Marketing role.
  
  
  

Interested?

Please send your CV and application in English or Danish to job@nakedcph.com with "Marketing Manager" in the subject line.

We're looking forward to meeting you.

On behalf of,
Simon, Buying & Marketing Director
& the rest of the NAKED Copenhagen Team

Join NAKED Copenhagen as our new Creative Lead

Do you see visuals before they exist? Do you know how to turn brand identity into campaigns, designs, content, and experiences that people remember?

Then you might be the Creative Lead we’re looking for at NAKED Copenhagen.

This is not just a design role. It’s a key creative position at the heart of our Marketing & Creative Team, someone who’s shaping how NAKED Copenhagen looks, feels, and communicates across every touchpoint.

About the Role

As our new Creative Lead, you’ll take ownership of our visual direction and help bring our brand universe to life across digital, physical, and social platforms.

Working closely with Stine, our Founder & CEO, you’ll play a key role in translating NAKED Copenhagen’s vision into creative concepts, campaigns, and experiences that resonate with our colleagues, partners, community, and customers.

You’ll collaborate closely with various professionals in the Marketing & Creative Team, as well as E-Commerce, Retail, Buying & Merchandising, and external partners, to develop ideas and execute content that strengthens our brand presence.

From campaign editorials and website experiences to social media, collaborations, and product design, you’ll be a central part of shaping, maintaining, and evolving the NAKED Copenhagen identity.

What You’ll Do

• Own and evolve the brand’s creative direction and visual identity across all customer touchpoints.
• Develop creative concepts and lead the visual execution of campaigns, content, and brand experiences.
• Design and deliver exciting, engaging graphics across web pages, newsletters, logos, signs, advertisements, in-store window layouts, and other communication materials.
• Lead art direction for photo, video, and content productions while ensuring a consistently high creative standard.
• Oversee the visual expression across digital platforms, retail, events, and all brand communication.
• Collaborate closely with Marketing, E-Commerce, and other key teams to translate business objectives into compelling creative solutions.
• Lead selected collaborations, special projects, and brand activations that strengthen the brand’s visual identity and positioning.
  
  
  

Who You Are

• A confident creative thinker with a strong eye for aesthetics, detail, and visual storytelling.
• 5+ years of experience within the fashion and lifestyle industry, with a scope including execution on design processes, graphic design, and campaign development.
• Experience with developing visual concepts from idea to final execution.
• Passionate about fashion, sneakers, culture, and contemporary brand building.
• Comfortable balancing creativity with ambitious commercial goals and deadlines.
• Able to work independently while collaborating closely with different teams while translating the creative agenda and vision.
• Structured, proactive, and able to manage multiple projects at once as we always operate with an ambitious marketing calendar.
• Strong understanding of digital platforms, social media trends, and content creation.
• Communicate confidently in English, written and spoken.
• Have experience from a similar creative, design, or brand-focused role.
  
  
  

About the Marketing & Creative Team

You’ll join our Marketing & Creative Team led by Simon, our Buying & Marketing Director. Together, the team shapes and executes everything from campaigns and launches to shoots, social content, events, and brand collaborations.

As Creative Lead, you’ll play a central role in translating the NAKED Copenhagen brand into engaging experiences while collaborating closely with our Marketing team, Founder, and cross-functional departments.

What We Offer

• A fast-moving and creative work environment.
• A role where your ideas directly shape the NAKED Copenhagen brand.
• Creative ownership and responsibility from day one.
• Close collaboration with a passionate team across Marketing, E-Commerce, Retail, and Buying.
• Hands-on involvement in campaigns, launches, collaborations, and brand experiences.
• A workplace where creativity, energy, and teamwork matter.
• A job that goes beyond the desk.
  
  
  

Interested?

Please send your CV and application in English or Danish to job@nakedcph.com with “Creative Lead” in the subject line.

We’re looking forward to meeting you.

On behalf of,

Simon, Marketing & Creative Department
& the rest of the NAKED Copenhagen Team

Join NAKED Copenhagen as our E-Commerce Intern

Are you curious about how a best-in-class e-commerce business is run — from product launches to digital performance optimization?

Do you want to gain hands-on experience with one of the most exciting fashion retailers in Europe, while learning the inner workings of a fast-moving online store?

If you feel a spark reading this — we’d love to hear from you.

About NAKED Copenhagen

NAKED Copenhagen is more than just a brand — it's a movement. Through our commitment to empowering women and fostering community within sneaker culture, we work on creating a space where everyone feels welcome to express themselves authentically.

About the E-Commerce Team

Our e-commerce department sits at the center of everything digital. We launch more than 20 new products daily and are constantly optimizing the experience for thousands of customers shopping online.

As an intern, you’ll be part of a collaborative and ambitious team with a strong track record of nurturing talent.

What You’ll Do

• Support daily product launches by uploading product images, descriptions, translations, and meta data.
• Update homepage, category pages, and content across the website.
• Assist with analysis of UX performance and identify opportunities on landing pages and key flows.
• Help set up and segment newsletters for multiple markets.
  
  
  

Who You Are

• Curious and eager to learn.
• Structured and detail-oriented.
• Fluent in English, written and spoken.
• Currently enrolled in a relevant higher education program within e-commerce, digital marketing, or similar.
• Passionate about fashion and digital commerce.

Important

This is an unpaid internship. To apply, you must be enrolled in an educational program that allows for unpaid internships as part of the curriculum or study requirements.

What We Offer

• A hands-on internship in one of Europe’s leading sneaker destinations.
• Deep insight into daily e-commerce operations in a high-volume business.
• A collaborative and informal team environment.
• Real responsibility from day one.
  
  
  

Interested?

Please send your cover letter and CV in English to job@nakedcph.com with “E-Commerce Intern” in the subject line.

We’re looking forward to hearing from you!

On behalf of,
Therese, E-Commerce Department & the rest of the NAKED Copenhagen Team

Join NAKED Copenhagen as our new Traffic Manager

Are you passionate about driving profitable and sustainable traffic across digital channels?

Do you have hands-on experience with Google Shopping, a strong commercial mindset, and the ability to turn performance insights into action?

Then you might be the new Traffic Manager at NAKED Copenhagen.

As our Traffic Manager, you will be responsible for driving and optimizing our traffic acquisition across paid, owned, and organic channels.

Google Shopping is one of our most important traffic channels, and hands-on experience with Shopping optimization, Google Ads, Merchant Center, feeds, product performance, and profitability will be essential.

The position is full-time and based at NAKED Copenhagen HQ.

Start date: Ideally July 1st, but we remain patient for the right colleague 😊

Your responsibilities

Traffic strategy and performance

• Define, execute, and continuously optimize a holistic traffic acquisition strategy across paid, owned, and organic channels.
  
  

Google Shopping and paid marketing

• Own and optimize paid marketing activities, with Google Shopping as a central focus area.
• Work with campaign management, feed optimization, product performance analysis, budget allocation, and ROI improvements.
  
  

Newsletter and CRM traffic

• Manage weekly newsletter campaigns and automated flows in Klaviyo.
  
  

SEO and content strategy

• Set the direction for SEO-driven content creation and identify technical SEO improvements.
  
  

Affiliate marketing

• Manage and develop our affiliate program.
  
  

AI and process optimization

• Identify and implement opportunities to improve workflows, reporting, campaign execution, and channel optimization through AI tools and automation.
  
  
  

We could be a great match if you

• Have minimum 2 years of experience in a similar role within e-commerce, B2C, fashion, retail, or a digital marketing agency.
• Have hands-on experience with Google Shopping, Google Ads, Google Merchant Center, product feeds, and performance analysis.
• Have experience with paid campaigns across platforms such as Meta, TikTok, Pinterest, or other relevant channels.
• Have a strong analytical mindset and ability to make commercially sound decisions based on data.
• Are curious about AI, automation, and smarter ways of working.
  
  
  

About the E-Commerce Team

Our E-Commerce team sits at the core of our digital business. We operate in a fast-paced environment, launching products daily and continuously optimizing the customer journey across all digital touchpoints.

What We Offer

A role with broad ownership, hands-on responsibility, and the opportunity to shape how we work with traffic acquisition across paid marketing, CRM, SEO, affiliate, and future growth initiatives.

Interested?

Please send your CV and cover letter in English or Danish to job@nakedcph.com with “Traffic Manager” in the subject line.

We’re looking forward to hearing from you.

We wish you a great day ahead,
Simon & The NAKED Copenhagen Team

Join NAKED Copenhagen as a Full-time or Part-time Sales Associate for our Flagship Store in Copenhagen

• Do you love being on the shop floor, talking to customers and closing a great sale?
• Are sneakers, culture and community more than just interest to you?
• And do you take pride in being a good team player while delivering great service every single day?
  
  

Then you might be the Sales Associate we’re looking for!

About the role

As a Sales Associate, your focus is the customer <3 You’ll spend most of your day on the floor, engaging with customers, advising them, and making sure they leave with both the right product and a great experience. You play an important role in keeping the energy high and the store welcoming and professional.

Your tasks and responsibilities include:

• Customer Service & Sales: Be present on the floor and deliver top-level service with a strong focus on sales and customer satisfaction from start to finish. Your passion for sales and customer service is your DNA.
• Customer Guidance: Guide and inspire customers with your product knowledge and passion for sneaker culture.
• Store Environment: Help keep the store clean, organized, and visually sharp together with the rest of the team.
• Brand Representation: Represent NAKED Copenhagen in the best possible way through your attitude, communication, and appearance.
  
  
  

We imagine that you:

• You don’t have to tick every box — passion and attitude towards customer service matter a lot to us.
• Languages: You are comfortable communicating in English.
• Experience: Have at least 3 years of experience from retail, preferably within fashion, sneakers, and/or lifestyle.
• Communication: Are open, positive, and inclusive, and enjoy talking to all kinds of people.
• Sales Mindset: Love sales, enjoy working towards targets, and want to keep developing your skills within selling and customer experience. You thrive on the shop floor and consistently provide outstanding customer service at a high professional standard.
• Overview & Focus: Maintain a broad overview of the floor and focus on our customers, as we tend to be busy with both customers and various projects.
  
  
  

We offer:

• A fun and varied workday in a growing company with international ambitions.
• A warm, supportive, and ambitious work environment where ideas and initiative are welcome.
• Opportunities to grow, learn, and take responsibility at your own pace.
• A passionate Retail team that enjoys working together and winning together.
  
  
  

About NAKED Copenhagen

NAKED Copenhagen is more than just a brand — it's a movement. Through our commitment to empowering and fostering community within sneaker culture, we work on creating a space where everyone feels welcome to express themselves authentically. To learn more about us, you’re encouraged to explore our website.

About our Flagship Store in Copenhagen

Our Flagship Store on Regnegade, right in the heart of Copenhagen, is a key part of NAKED Copenhagen. It’s a busy, energetic space where customers from all over the world come to experience our universe. Here, strong sales, great service, and a positive vibe go hand in hand.

Interested?

If this sounds like something for you, we’d love to hear from you.

Please send your CV and cover letter in English or Danish to job@nakedcph.com with “Sales Associate – Copenhagen” in the subject line. We hold interviews on an ongoing basis.

We’re looking forward to hearing from you.

Best,
Viktoria & The NAKED Copenhagen Team